These Terms of Use govern access to and use of services provided by River Rock Casino Resort. By accessing or using any service, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must discontinue use immediately.
These terms apply to all users accessing River Rock Casino Resort services within Canada and are subject to applicable federal and provincial laws, including the Criminal Code of Canada and relevant provincial gaming regulations.
1. Eligibility and Age Requirements
Access to services is restricted to individuals who meet the minimum legal age for gambling in their province or territory of residence. The following age thresholds apply:
Province or Territory - Minimum Age
British Columbia, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Saskatchewan, Northwest Territories, Nunavut, Yukon - 19
Alberta, Manitoba, Quebec - 18
You are solely responsible for ensuring that your use of the services complies with the laws applicable in your jurisdiction. River Rock Casino Resort reserves the right to request proof of age at any time. If satisfactory verification cannot be provided, access may be suspended or terminated.
2. Account Registration and Responsibilities
To access certain services, an account is required. When registering an account, you must:
- Provide accurate, complete, and current information.
- Maintain only one account per person. Operating multiple accounts is prohibited.
- Keep login credentials confidential and secure. You are responsible for all activity conducted under your account.
- Notify customer support immediately if unauthorized access or suspicious activity is suspected.
River Rock Casino Resort reserves the right to verify the identity of any account holder at any time. Failure to complete verification when requested may result in account restriction or closure.
3. Permitted Use
Use of the services must comply with all applicable laws and these Terms of Use. You agree not to:
- Access or attempt to access services from a restricted jurisdiction.
- Use automated tools, bots, scripts, or any software designed to manipulate or exploit systems or games.
- Engage in fraudulent activity, including collusion, money laundering, or any conduct intended to circumvent controls.
- Share your account with any third party or allow another person to use your account.
Any breach of these conditions may result in immediate suspension of the account, forfeiture of funds associated with prohibited activity, and referral to relevant authorities where required by law.
4. Jurisdiction and Access Restrictions
River Rock Casino Resort operates in compliance with Canadian gaming law. Access to services may be restricted based on physical location. Users must be physically present in a jurisdiction where access to the services is lawful at the time of use.
Certain provinces may impose additional restrictions on gambling and betting activities. It is your responsibility to determine whether accessing these services is permitted under the laws of your province or territory. The company does not accept liability for use of services in jurisdictions where such use is prohibited.
5. Identity Verification and Know Your Customer Obligations
Under Canadian law, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and FINTRAC guidelines, identity verification of users may be required. Verification measures may include:
- Government-issued photo identification.
- Proof of address.
- Source of funds documentation in certain circumstances.
Verification may be requested at registration, prior to withdrawal, or at any point during use of the services. The company reserves the right to place a hold on account activity pending completion of verification.
6. Responsible Gaming
River Rock Casino Resort supports the application of responsible gaming practices in accordance with applicable provincial requirements. If gambling behavior may be causing harm, you are encouraged to contact a support service. In Ontario, ConnexOntario can be reached at 1-866-531-2600 or at connexontario.ca.
You may request account restrictions, including deposit limits, session limits, or self-exclusion, by contacting customer support. Self-exclusion requests are processed in accordance with applicable provincial requirements and cannot be reversed during the exclusion period.
7. Modifications to These Terms
These Terms of Use may be updated or modified at any time. Changes will be communicated through the River Rock Casino Resort website. Continued use of the services following publication of updated terms constitutes acceptance of those changes. Periodic review of these terms is recommended.
8. Limitation of Liability
To the extent permitted by applicable law, River Rock Casino Resort is not liable for losses arising from:
- Technical failures, system outages, or interruptions beyond reasonable control.
- Failure by you to comply with these terms or applicable law.
- Unauthorized access to your account resulting from failure to maintain the security of login credentials.
Nothing in these terms limits liability for fraud, gross negligence, or any matter that cannot be excluded or limited under Canadian law.
9. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Canada and the applicable laws of the province in which you reside. Any disputes arising under or in connection with these terms are subject to the exclusive jurisdiction of the courts of the relevant Canadian province.
10. Contact
Questions, concerns, or formal notices relating to these Terms of Use may be submitted through the official customer support channels of River Rock Casino Resort. Customer support can assist with account-related and compliance-related inquiries.